Privacy Policy
Last updated: 13 November 2026
Stringed By Adam provides badminton racket restringing services in Dundee and Angus. This notice explains how we use personal information when you contact us or ask about a restring.
1. Who we are
Stringed By Adam is an independent badminton racket restringing service based in Dundee, Scotland, operated by Adam Cheng. Adam Cheng, trading as Stringed By Adam, is responsible for deciding how customer personal information is used (the data controller).
Data Controller: Adam Cheng
Trading Name: Stringed By Adam
Location: Dundee, Scotland
Contact Email: Adyc143@gmail.com
For questions about your personal information or to exercise your data protection rights, please contact Adam using the email address above.
2. Information we receive
When you prepare and send a booking enquiry, you may provide your name, phone number, email address, racket make/model, preferred string and tension, preferred date, handover preference and any notes you choose to include. We also receive information you provide when you message us directly through WhatsApp or Instagram.
3. Why we use it
We use these details to respond to enquiries, discuss your racket, provide estimates, organise drop-off or collection, and carry out restringing services. The usual lawful basis for this is taking steps at your request before entering into a contract, or performing a contract. We keep necessary transaction and accounting records to comply with legal obligations. Where needed, we may also process limited information for legitimate interests, such as handling a dispute or protecting the service, provided those interests are not overridden by your rights.
We do not use your booking enquiry details for unrelated marketing without a separate appropriate basis.
4. How the booking form works
The booking form calculates a price estimate in your browser. It prepares an email or WhatsApp message for you to review and send. Completing the form alone does not send a booking to us. We receive the information only after you send the prepared message through your chosen service.
5. Services and sharing
The website is hosted using Cloudflare. Hosting and security services may process technical data, including IP addresses and request information, to deliver and protect the website. We use Cloudflare Web Analytics to see aggregated information such as page views, approximate visitor numbers, referral sources and site performance. Cloudflare states that its Web Analytics does not use cookies, local storage or fingerprinting to identify visitors.
If you choose WhatsApp, Instagram or email, the message is handled by that service provider under its own privacy terms. Booking and privacy enquiries sent to the email address listed above are handled through Gmail (Google). The website also loads fonts from Google Fonts and icons from a third-party content delivery network; those providers may receive technical information, including your IP address, when files are requested.
Some service providers may process information outside the UK. Where UK data protection rules require safeguards for an international transfer, we will take appropriate steps to ensure they are in place.
6. How long we keep information
We normally retain general enquiries and routine booking correspondence for up to three months after the last meaningful contact, unless we need the information longer to complete a service or deal with an issue. We then delete information that is no longer required. Information that must be kept for tax, accounting or other legal obligations is retained for the applicable statutory period, and then securely deleted when no longer needed.
Records of completed transactions and financial information may be retained separately for the periods required by applicable tax and accounting rules.
7. Your rights
Depending on the circumstances, you may have rights to access, correct or delete your information, restrict or object to its use, and receive a copy of certain data. Contact us using the business details above to make a request. You can also raise a concern with the Information Commissioner's Office (ICO).
8. Cookies and website analytics
We do not use Google Analytics on this website. Cloudflare Web Analytics is used for general website statistics and, according to Cloudflare, does not use analytics cookies, local storage or visitor fingerprinting. We do not use it to build individual visitor profiles or for advertising.
We do not currently operate a cookie-consent banner because no consent-requiring analytics or advertising tracking is intended to be active. This does not rule out essential security technologies or the operation of third-party services linked from this site. If the website’s technologies change, we will review whether additional information, choices or consent are required.
9. Changes
We may update this notice as our services or data handling change. The date at the top shows when it was last updated.